This policy is part of the terms of service. It says how cancelling, changing plans and refunds work.
Failed requests are never billed
Only answers use credits. A request that gets an error, or no results page from Google, costs nothing, so there is nothing to refund for it.
Cancelling a plan
- Cancel any time in the dashboard under Billing → Invoices and card.
- The plan stays active until the end of the period you have paid for, then the account moves to the free plan. You are not charged again.
- Changed your mind before the period ends? Renew it in the same place and nothing is lost.
Changing plans
- To a dearer plan: at once. You pay the difference for the rest of the current period straight away.
- To a cheaper plan: from your next renewal. Until then you keep the plan you paid for.
Refunds
- Top-up credits: a pack none of whose credits have been used can be refunded in full within 14 days of buying it.
- Plans: a first payment for a plan can be refunded in full within 14 days if no more than 5% of the plan's credits for that period have been used. Renewals are not refunded; cancel before the renewal date instead.
- Our mistakes: if you were charged twice, charged for something you did not get, or the service was down for a long time, we put it right whatever the date.
To ask for a refund, write to support@serpbit.com from the address on your account, with the date and amount. Refunds go back to the card that paid, usually within 5-10 business days.
Consumers in the European Union
If you buy as a consumer, you have 14 days from purchase to withdraw. By starting to use the service within those 14 days you ask us to begin at once; if you then withdraw, we refund the price less the part of the service already used. Searches already answered count as used.